Policys & Procedures

1. Shipping Policy

At Pocket It, we work hard to ensure your order is processed and delivered as smoothly as possible.

Order Processing

  • Orders are typically processed within 1 business day after payment confirmation.
  • Once your order has been processed, you will receive a confirmation email with tracking details where available.

Shipping Times

  • Estimated delivery time: 2-5 business days
  • Delivery times may vary depending on your location and external factors such as customs clearance or peak seasons.

Shipping Costs

  • Shipping costs are calculated at checkout or clearly displayed on product pages where applicable.
  • Promotional free shipping may be offered from time to time.

Tracking

  • Tracking information will be provided once available.
  • Please allow up to 3 business days for tracking updates to appear.

Pocket It is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

2. Returns & Refunds Policy

We want you to be happy with your purchase from Pocket It. If something isn’t right, we’re here to help.

Returns

  • You may request a return within 14 days of receiving your order.
  • Items must be unused, unworn, and in their original condition.

Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

  • Personal care items
  • Consumables
  • Clearance or final sale items

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed back to your original payment method within 5–10 business days.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • Original shipping costs are non‑refundable.

To request a return, please contact:
support@pocketit.co.uk

3. Cancellations Policy

  • Orders can be cancelled within 12 hours of purchase.
  • Once an order has entered processing, it cannot be cancelled.

If you wish to cancel an order, please contact us immediately at support@pocketit.co.uk.

4. Faulty or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We will arrange a replacement or refund where appropriate at no additional cost.

5. Privacy Policy

Your privacy is important to us.

Information We Collect

  • Name, address, and contact details
  • Payment and transaction information
  • Email address for order updates and support

How We Use Your Information

  • To process and fulfil orders
  • To provide customer support
  • To improve our products and services

We do not sell or share your personal information with third parties other than those required to complete your order securely.

Pocket It operates in compliance with UK GDPR and data protection regulations.

6. Terms & Conditions

By using our website, you agree to the following:

  • Prices and product availability may change without notice
  • We reserve the right to refuse service or cancel orders where required
  • Product images are for illustration purposes only; minor variations may occur
  • Pocket It is not responsible for incorrect address details provided by customers

All content on this website is the property of Pocket It and may not be copied or used without permission.

7. Customer Support

We’re always happy to help.

📧 Email: support@pocketit.co.uk
⏰ Response time: 24–48 business hours
📍 Operating days: Monday–Friday